PATIENT PARTICIPATION GROUP
Our Group is up and running and thank you so far for all their comments and assistance.The profile of our group in age ranges is: 16-44 21% - 45-64 36% - 65-74 43%. We would welcome more members in the under 16 and over 75 age range as well as anyone wanting to join in the in the other age ranges.
We will continue to recruit to our Group via this website and in the surgeries at both Tavistock and Bere Alston.
We have carried out a survey and will continue to do this until the end of May to get feedback on our service.
The results so far are:
93% thought our Receptionists were helpful 8
6% found it easy to telephone us
100% said they could see a GP urgently on the day
83% thought it was easy to book ahead
27% could book within 4 days with a Doctor of their choice and 73% said it took over 5 days
64% thought this was good and 36% wanted it to be improved
92% said they could be seen same day or next day - 100% thought this was good
57% are seen within 10 minutes of their appointment time and the remaining 43% have to wait between 11-30 minutes and 85% thought this was good
100% thought the current opening times suited them
93% were happy with our extended saturday service and 7% thought early morning/late evening might be good
71% usually speak to the GP they prefer and the remainder are happy to speak to any GP
89% of the above 71% say that most of the time they get to speak to their GP. On how patients were treated by a GP or Nurse all the responses were Very Good or Good as was the ongoing care they received
100% said that their experience at the surgery was Good and would recommend us to someone new to the area.
Many other comments were expressed regarding local services and access to them as well as areas of improvement that we could work on in terms of clinics and waiting areas. All the suggestions we received are currently being looked at to see what we might be able to do.
Our Saturday pre-bookable surgery now has a Doctor and a Nurse. The Nurse clinics are variable and offer Asthma, COPD, Diabetes, Womens Health and Travel Vaccinations. They are alternated acrosss these areas on a weekly basis.
We now have more Counselling appointments available as well as more personnel from the Depression and Anxiety Service and local Mental Health Teams using rooms in our Surgeries.
We will be upgrading a section of the webiste shortly to allow you to more easily book appointments and request your medication through one log-in facility and in-time we are hoping you will be able to message your Doctor and possibly view your Medical Record.
We will also be reviewing the Waiting Rooms at both Tavistock and Bere Alston in terms of information available, seating and services available to help with your health care.
We will continue with the survey through until the end of May and update the results accordingly.
Kind regards
Darren Newland
Practice Manager
