Bere Alston Medical Practice

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Bere Alston Medical Practice is part of Abbey Surgery and aims to offer friendly, high quality patient care to all the residents of the Bere Peninsula.

Reception Opening Times at Tavistock:

Mon - Fri 8:00am - 8:00pm (Telephones 8.30am - 6.30pm)

Sat 8:00am - 12:00am (By prior appointment - no telephone service)

Doctor and Nurse pre-bookable appointments on above Saturday Surgeries

Dispensary Opening Times:

Mon - Fri 8.30am - 6.30pm (Telephones 8.30am - 6.30pm)

Sat 8:00am - 12:00am ( no telephone service )

Reception Opening Times at Bere Alston:

Mon - Fri 8:30am - 6:30pm (Telephones 8.30am - 6.30pm)

We are closed on Sundays and Bank Holidays.

Out of hours - If you need to speak to a Doctor after the surgery has closed, please call the NHS on 111.  For help in an emergency after the surgery is closed, ring 999.

Online Service for Booking Appointments, Repeat Prescription Ordering, Updating Your Details and Viewing Your Health Record.

As part of our commitment to increasing patient access to our services we have established a 24 hour online service called "Patient Access" through both our websites to enable you to book appointments, order repeat prescriptions view your health record and update your details.

Before you can use this service, you need to register. Once you have registered, you will be able to logon and create your own account. You will then be able to access the Patient Access Online Services to book, cancel or check appointments, order prescriptions and update your details whatever time of day.

Register for Online Services Logon to Online Services

NEW....NEW....NEW....NEW....NEW....

FREE DELIVERY SERVICE FOR YOUR MEDICATION....

If you are a patient who has their medication dispensed from our Dispensary in Tavistock and you have trouble in coming into the Surgery to collect your medication, we can now deliver your medication direct to your door.

If you are not a patient who has their medication dispensed by us BUT you live more than a mile from a Pharmacy you would be able to take advantage of this service. If this applies to you and you would like to change and let us dispense your medication to you please let us know and we will deliver it for you now!!

NEW APPOINTMENT SYSTEM TRIAL


Our previous system was fully open to allow anyone to make an appointment on the day if they felt it was urgent.

Unfortunately that has become unsustainable as many people were coming in where the problem was clearly not urgent. On  Mondays as an example this was another 70 plus Patients on top of the normal appointments.

We have not changed the ability to book ahead for routine appointments or ask for telephone call backs from a GP.

In line with all Surgeries in the UK our Receptionists are being trained to signpost Patients to appropriate services that meet the needs of the Patient without seeing the GP.


When you feel you need to be seen urgently on the day we will take the details of your needs and a GP will then triage those requests and either telephone you or ask you to come in to be seen.

So far this has been very successful in that 70% plus of those on the day requests did not need to come in to the Surgery and their needs were met much more quickly.

Of the 30% or less that did have to come in meant that they did not have to wait so long in the Waiting Room.

Added to this there were lots of space in the car park.

We will be reviewing this on a weekly basis and altering how it operates in order to best meet the needs of our Patients.

 

ADVANCE APOLOGIES FOR ANY INCONVENIENCE CAUSED


We are pleased to update you on the progress of our new building works in Tavistock.

The buildings are now almost finished.

There are still alterations to be completed to our Tavistock car park and we hope that this will commence shortly


Thank you in advance for your kind understanding and patience


University of Plymouth
This Healthcare Organisation is working together with the University of Plymouth, Faculty of Medicine and Dentistry to host students (Medical, Dental and / or Physician Associate) to assist with their learning.  You may be asked to talk to or be seen by a student either with the doctor or nurse or on their own.  The student will introduce him or herself and ask to discuss your medical problem and examine you. 

Students are supervised at all times by the placement supervisor and a health care professional, usually your doctor.  Like qualified practitioners, the students guarantee your privacy and confidentiality.  You may find helping students in their learning interesting and stimulating. 

The students and the Faculty appreciate your contribution to the education of future doctors, dentists and physician associates.  If you would like to make any comment or have further questions, please speak to a member of staff.

Do patients have to accept?
If at any stage you DO NOT wish to be seen by the Medical, Dental or Physician Associate student you may decline the offer.  You DO NOT have to give a reason and your care will not be affected in any way.

 

 

Bere Alston Medical Practice, Station Road, Bere Alston. Yelverton, Devon, PL20 7EJ (part of Abbey Surgery)
Tel: 01822 612247

May 2014

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