We would like to reassure our patients we are open. Our normal working hours have not changed. You can contact us via:
Telephone (08:30 - 18:30) 01822 612247
If you have a medical issue, someone in your household who is unwell, worried about your child or care for someone please do not hesitate to contact us. Our receptionists are here to answer your call and help with directing you. Our GP's are offering a call back service, video consultation, answer your queries via email and our e-consult service which we aim to reply within 48 hours.
If one of our GP's feel you need to been seen in a face to face appointment this will be done in a controlled environment ensuring you are safe and all the correct PPE are worn. This may be at the Surgery or at Tavistock Clinic.
Our Nurses are also working to ensure our patients are looked after including telephone consultations, home visits and operating safely from our car park, again full PPE worn. If you need to speak to a Nurse regarding blood tests, injections, Baby Immunisations and Respiratory/Diabetic queries again please contact us and we will be happy to help.
Outside of our working hours you can also get advice from the following services:
Go to a pharmacy for advice and treatment for minor conditions that do not need a prescription. Read about services you can get from a pharmacist.
Call NHS 111 if you have an urgent medical problem, but you're not sure what to do.
Visit 111.nhs.uk for urgent medical advice for people aged 5 and over only.
URGENT DENTAL CARE DEVON
Call 03330 063300
Many thanks again for your continued support
DO NOT ENTER IF YOU HAVE
· A TEMPERATURE
· NEW CONTINUOUS COUGH
· MAY HAVE BEEN IN CONTACT WITH SOMEONE WHO HAS IT, OR HAVE BEEN TO PLACES WHERE THERE ARE LOTS OF CASES OF THE VIRUS
If you have these symptoms, however mild, you should stay at home and do not leave your house for 7 days from when symptoms started. If a member of your household has symptoms you should stay at home and not leave their house for 14 days.
You do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 14 days, contact NHS 111 online. If you have no internet access, you should call NHS 111. For a medical emergency dial 999.
Reception Opening Times at Tavistock:
Mon - Fri 8:00am - 8:00pm (Telephones 8.30am - 6.30pm)
Sat 8:00am - 12:00am (By prior appointment - no telephone service)
Doctor and Nurse pre-bookable appointments on above Saturday Surgeries
Dispensary Opening Times:
Mon - Fri 8.30am - 6.30pm (Telephones 8.30am - 6.30pm)
Sat 8:00am - 12:00am ( no telephone service )
Reception Opening Times at Bere Alston:
Mon - Fri 8:30am - 6:30pm (Telephones 8.30am - 6.30pm)
We are closed on Sundays and Bank Holidays.
Out of hours - If you need to speak to a Doctor after the surgery has closed, please call the NHS on 111. For help in an emergency after the surgery is closed, ring 999.
Online Service for Booking Appointments, Repeat Prescription Ordering, Updating Your Details and Viewing Your Health Record.
As part of our commitment to increasing patient access to our services we have established a 24 hour online service called "Patient Access" through both our websites to enable you to book appointments, order repeat prescriptions view your health record and update your details.
Before you can use this service, you need to register. Once you have registered, you will be able to logon and create your own account. You will then be able to access the Patient Access Online Services to book, cancel or check appointments, order prescriptions and update your details whatever time of day.
|Register for Online Services
||Logon to Online Services|
FREE DELIVERY SERVICE FOR YOUR MEDICATION....
If you are a patient who has their medication dispensed from our Dispensary in Tavistock and you have trouble in coming into the Surgery to collect your medication, we can now deliver your medication direct to your door.
If you are not a patient who has their medication dispensed by us BUT you live more than a mile from a Pharmacy you would be able to take advantage of this service. If this applies to you and you would like to change and let us dispense your medication to you please let us know and we will deliver it for you now!!
NEW APPOINTMENT SYSTEM TRIAL
Our previous system was fully open to allow anyone to make an appointment on the day if they felt it was urgent.
Unfortunately that has become unsustainable as many people were coming in where the problem was clearly not urgent. On Mondays as an example this was another 70 plus Patients on top of the normal appointments.
We have not changed the ability to book ahead for routine appointments or ask for telephone call backs from a GP.
In line with all Surgeries in the UK our Receptionists are being trained to signpost Patients to appropriate services that meet the needs of the Patient without seeing the GP.
When you feel you need to be seen urgently on the day we will take the details of your needs and a GP will then triage those requests and either telephone you or ask you to come in to be seen.
So far this has been very successful in that 70% plus of those on the day requests did not need to come in to the Surgery and their needs were met much more quickly.
Of the 30% or less that did have to come in meant that they did not have to wait so long in the Waiting Room.
Added to this there were lots of space in the car park.
We will be reviewing this on a weekly basis and altering how it operates in order to best meet the needs of our Patients.
ADVANCE APOLOGIES FOR ANY INCONVENIENCE CAUSED
We are pleased to update you on the progress of our new building works in Tavistock.
The buildings are now finished.
There are still alterations to be completed to our Tavistock car park and this will re-start as and when lockdown measures allow us to do so
Thank you in advance for your kind understanding and patience
This Healthcare Organisation is working together with the University of Plymouth, Faculty of Medicine and Dentistry to host students (Medical, Dental and / or Physician Associate) to assist with their learning. You may be asked to talk to or be seen by a student either with the doctor or nurse or on their own. The student will introduce him or herself and ask to discuss your medical problem and examine you.
Students are supervised at all times by the placement supervisor and a health care professional, usually your doctor. Like qualified practitioners, the students guarantee your privacy and confidentiality. You may find helping students in their learning interesting and stimulating.
The students and the Faculty appreciate your contribution to the education of future doctors, dentists and physician associates. If you would like to make any comment or have further questions, please speak to a member of staff.
Do patients have to accept?
If at any stage you DO NOT wish to be seen by the Medical, Dental or Physician Associate student you may decline the offer. You DO NOT have to give a reason and your care will not be affected in any way.