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Bere Alston Medical Practice

NHS Logo
The Surgery at Bere Alston

Bere Alston Medical Practice
Station Road
Bere Alston
Yelverton
Devon
PL20 7EJ

Tel: 01822 612247

Bere Alston Surgery

Bere Alston Medical Practice is part of Abbey Surgery and aims to offer friendly, high quality patient care to all the residents of the Bere Peninsula.

eConsult


We would like to reassure our patients we are open.  Our normal working hours have not changed. You can contact us via:

Email: abbey.surgery@nhs.net

E-consult: https://abbeysurgery.webgp.com


If you have a medical issue, someone in your household who is unwell, worried about your child or care for someone please do not hesitate to contact us. Our receptionists are here to answer your call and help with directing you. Our GPs are offering a call back service, video consultation, answer your queries via email and our e-consult service which we aim to reply within 48 hours.

If one of our GPs feel you need to been seen in a face to face appointment this will be done in a controlled environment ensuring you are safe and all the correct PPE are worn. This may be at the Surgery or at Tavistock Clinic.

Our Nurses are also working to ensure our patients are looked after including telephone consultations, home visits and operating safely from our car park, again full PPE worn. If you need to speak to a Nurse regarding blood tests, injections, Baby Immunisations and Respiratory/Diabetic queries again please contact us and we will be happy to help.

Outside of our working hours you can also get advice from the following services:

Go to a pharmacy for advice and treatment for minor conditions that do not need a prescription. Read about services you can get from a pharmacist.

Call NHS 111 if you have an urgent medical problem, but you're not sure what to do.

Visit 111.nhs.uk for urgent medical advice for people aged 5 and over only.

URGENT DENTAL CARE DEVON:

Call 03330 063300

Email accessdentalhelpline@nhs.net

Many thanks again for your continued support

Stay Safe

 
Coronavirus

Do not enter if you have:
  • a temperature
  • new continuous cough
  • may have been in contact with someone who has it, or have been to places where there are lots of cases of the virus
If you have these symptoms, however mild, you should stay at home and do not leave your house for 7 days from when symptoms started. If a member of your household has symptoms you should stay at home and not leave their house for 14 days.

You do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 14 days, contact NHS 111 online. If you have no internet access, you should call NHS 111.

For a medical emergency dial 999 or https://111.nhs.uk/covid-19



Reception Opening Times at Tavistock:

Mon - Fri 8:00am - 8:00pm (Telephones 8.30am - 6.30pm)

Sat 8:00am - 12:00am (By prior appointment - no telephone service)

Doctor and Nurse pre-bookable appointments on above Saturday Surgeries

Dispensary Opening Times:

Mon - Fri 8.30am - 6.30pm (Telephones 8.30am - 6.30pm)

Sat 8:00am - 12:00am ( no telephone service )

Reception Opening Times at Bere Alston:

Mon - Fri 8:30am - 6:30pm (Telephones 8.30am - 6.30pm)

We are closed on Sundays and Bank Holidays.

Out of hours - If you need to speak to a Doctor after the surgery has closed, please call the NHS on 111.  For help in an emergency after the surgery is closed, ring 999.

Online Service for Booking Appointments, Repeat Prescription Ordering, Updating Your Details and Viewing Your Health Record.

As part of our commitment to increasing patient access to our services we have established a 24 hour online service called "Patient Access" through both our websites to enable you to book appointments, order repeat prescriptions view your health record and update your details.

Before you can use this service, you need to register. Once you have registered, you will be able to logon and create your own account. You will then be able to access the Patient Access Online Services to book, cancel or check appointments, order prescriptions and update your details whatever time of day.

Register for Online Services Logon to Online Services

NEW....NEW....NEW....NEW....NEW....

FREE DELIVERY SERVICE FOR YOUR MEDICATION....

If you are a patient who has their medication dispensed from our Dispensary in Tavistock and you have trouble in coming into the Surgery to collect your medication, we can now deliver your medication direct to your door.

If you are not a patient who has their medication dispensed by us BUT you live more than a mile from a Pharmacy you would be able to take advantage of this service. If this applies to you and you would like to change and let us dispense your medication to you please let us know and we will deliver it for you now!!

FLU VACCINATION CAMPAIGN 2020

UPDATE FLU VACCINATIONS

 

We are receiving a high number of calls in regards to this year’s upcoming flu campaign.

 

For more information please read  below:

 

At Abbey Surgery our Staff and Patients health is our top priority and we are committed to ensuring that everyone is protected and safe when visiting the Practice during the COVID-19 pandemic. You will experience some changes at our annual flu clinics this year whilst we maintain social distancing guidelines.

All eligible flu vaccine patients will be contacted soon with an invite to book your flu vaccination. We will be giving you an appointment time and we ask that you do not arrive more than a couple of minutes before your booked appointment otherwise due to social distancing measures you will have to wait outside for some time.

 

You will join a socially distanced waiting line outside and you will be called forward ten Patients at a time at five minute intervals. You will be booked in and receive a slip for your appointment with the Clinician.

You will then proceed through the corridor and guided to sectioned-off booths in the Waiting Room where you will give your appointment slip to the Clinician who will administer your flu vaccination.

You will then be guided through the corridor and exit through a different route from where you entered the building. This will enable us to operate the flu clinic using social distance measures

Vaccine deliveries permitting, we anticipate commencing our flu campaign in September and you will hear from us by text, email or letter. If you do not hear from us and you are eligible for a flu vaccination please contact us. If you are housebound and receive visits from the Community Nurses or have reduced mobility, please contact the Practice as soon as possible and speak with our Receptionists.

Clinic dates:

Tavistock:                                                Bere Alston:

Saturday 26th September                         Friday 02nd October

Saturday 03rd October                             Friday 09th October

Saturday 10th October                             Friday 16th October

                                                                Friday 23rd October

 

 

Government proposal to offer flu vaccinations to those aged 50-64 and not on a clinical risk group

The Government state that flu vaccinations MIGHT be offered under the NHS flu vaccination programme to the following groups:

Individuals aged between 50-64 years following prioritisation of other groups that normally have an annual flu vaccination.

More information should be made available to GP Practices towards the end of September 2020.

Many thanks for your continued support during these difficult and unprecedented times.


University of Plymouth
This Healthcare Organisation is working together with the University of Plymouth, Faculty of Medicine and Dentistry to host students (Medical, Dental and / or Physician Associate) to assist with their learning.  You may be asked to talk to or be seen by a student either with the doctor or nurse or on their own.  The student will introduce him or herself and ask to discuss your medical problem and examine you. 

Students are supervised at all times by the placement supervisor and a health care professional, usually your doctor.  Like qualified practitioners, the students guarantee your privacy and confidentiality.  You may find helping students in their learning interesting and stimulating. 

The students and the Faculty appreciate your contribution to the education of future doctors, dentists and physician associates.  If you would like to make any comment or have further questions, please speak to a member of staff.

Do patients have to accept?
If at any stage you DO NOT wish to be seen by the Medical, Dental or Physician Associate student you may decline the offer.  You DO NOT have to give a reason and your care will not be affected in any way.

Health News from NHS Choices:

NHS Choices

Cancer treatment response may be affected by gut bacteria

Could a blood test in middle age predict dementia risk?

Acid reflux drugs linked to increased stomach cancer risk

Nutrient drink for Alzheimer's has disappointing result in trial

Marriage may help lower dementia risk

Afternoon open heart surgery 'leads to fewer complications'

Report calls for better mental health support in the workplace

Blood-thinning drugs may reduce dementia risk in people with irregular heartbeats

New genetic variants associated with breast cancer identified

Unused Medicines

 

On-Line Access

Another reminder that you can register to log on from the comfort of your home to order your repeat prescriptions and book appointments with the Doctors.

We are unable to put the Nurse appointments on there due the varying appointment times needed dependant on your clinical needs.

The new enhancement is that you can now log-on and view your medical record summary, your medication, your hospital letters and your investigation results.

E-Consult

We are pleased to offer our E-Consult system that allows you to contact the Surgery for what is essentially an electronic consultation. Please click on the tab at the top of the page where very useful information might mean that you do not need a consultation at all.

In addition to this it promotes other services such as Pharmacy Services that might be able to meet you needs instead of a consultation.

Contact Details

This is a polite reminder that if you change your e-mail address, mobile telephone number, home telephone number or home address please can you let us know the new details as soon as possible

Services

We would value your opinion on what medical services you would like to see developed in Tavistock so that we can share your ideas with other Practices now working with us as West Devon Primary Care Home and the local Clinical Commissioning Group. We would then campaign on your behalf for more localised services should there be enough demand and funding. Please feel free to either e-mail us at abbey.surgery@nhs.net or write in addressed for my attention.

 

Kind regards,

Darren Newland

Practice Manager

06th August 2020

 

 

Bere Alston Medical Practice, Station Road, Bere Alston. Yelverton, Devon, PL20 7EJ (part of Abbey Surgery)
Tel: 01822 612247
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