Comments and Complaints
We aim to provide the very best health care for you and your family. Your suggestions and ideas are always welcome. Please address comments regarding Bere Alston Medical Practice to:
The Practice Manager, Abbey Surgery, 28 Plymouth Road, Tavistock, Devon PL19 8BU
Tel 01822 612247 Email: abbey.surgery@nhs.net
or use the form below.
Download the Abbey Surgery Patient Survey (pdf 56KB)
Download the Practice Charter
Legislation
This practice operates in compliance with all current legislation including:
- GDPR 2018
- The Data Protection Act 1998
- The Freedom of Information Act 2000
If you require further information about:
- Our compliance with these Acts, then please enquire at the Reception Desk.
- Access to your medical records, then please ask your GP or speak to the Practice Manager.
How to Complain
If you have any complaints, please speak to the Practice Manager. He will do his utmost to resolve your complaints. If your complaint is still unresolved, we will offer to refer you to the Patient Advice and Liaison Service (PALS) in Devon. PALS, NHS Devon, County Hall, Topsham Road, Exeter EX2 4QL. Telephone: 0300 12316725 or 01392 267665 or to NHS Commissioning Board, Tel: 0300 311 2233, email: england.contactus@nhs.net, or CQC 03000 616161.
Technical Comments regarding this Website
Please email any technical comments regarding this Web site to webmaster@westernweb.co.uk
Patient Access - online service for booking appointments, repeat prescriptions, updating your details or viewing your health record.
Before you can use this service, you need to register.
If you need to speak to a Doctor after the surgery has closed, please call the NHS on 111.
If an emergency, dial 999.