Bere Alston Medical Practice

Accessibility Statement

Accessibility Statement for Abbey Surgery and Bere Alston Medical Practice websites

This accessibility statement applies to the Abbey Surgery Web site at https://www.abbeysurgery.co.uk and Bere Alston Medical Practice website at https://www.berealstonmedicalpractice.co.uk.

These websites are run by Abbey Surgery. We want as many people as possible to be able to use these websites.

We’ve also made the website text as simple as possible to understand.

How accessible these websites are

We know some parts of thes websites may not be fully accessible:

• some PDF documents may not be fully accessible to screen reader software

These sites are available in two versions:

• large screen/desktop site, includes graphics and photos. Some pages may require horizontal scrolling at high zoom.

• text only site, no graphics, photos or text formatting. Text font, size and background contrast may be adjusted by means of user browser controls.

Feedback and contact information

If you need information on these websites in a different format please contact the Practice Manager

•    by email: abbey.surgery@nhs.net

•    by phone: 01822 612247

•    by post: 28 Plymouth Road, Tavistock, Devon PL19 8BU

We will consider your request and get back to you as soon as possible.

Reporting accessibility problems with these websites

We seek to maintain and improve the accessibility of these websites. If you find any problems or think we’re not meeting accessibility requirements, please contact the Practice Manager – contact details above.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about these websites’ accessibility

Abbey Surgery and Bere Alston Medical Practice are committed to making their websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

These websites are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below:

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Pages do not render on small screen devices for accessibility. A plan is in place to add this before the end of 2020.

Some PDF documents, especially those containing graphics and images, may not be fully accessible to screen readers

Text Only pages may not duplicate the entire text contents of their equivalent desktop pages. A plan is in place to correct this before the end of 2020.

PDFs and other documents

Some of our PDFs documents are essential to providing our services. For example, we have PDFs with information on how users can access our services.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs we publish will meet accessibility standards, except where these are supplied by other organisations over which we have no control.

Documents in alternative formats

Documents on these web sites are availble in alternative formats on request to the Practice Manager.

Preparation of this accessibility statement

This statement was prepared on 26th September 2020. It was last reviewed on 26th September 2020. These websites were last tested on 26th September 2020. The test was carried out by WesternWeb Ltd.

All pages on the public facing web sites, excluding PDF documents, were tested.